Overview

Usabilla is a voice of the customer tool that allows your customers to provide valuable feedback, no matter where your app is deployed. Feedback, good and bad, sometimes needs a little bit of context to understand the source of the user's joy (or pain). Stop wondering what your users experienced leading up to their conversations with you, and connect their feedback with their journey! With the FullStory integration, the URL for the current FullStory session is included in the Usabilla feedback item as a custom variable. You can then use the URL to observe the entire interaction with your product.

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How it Works

Our two-way integration with FullStory allows you to push FullStory data together with Feedback from a Form or Campaign to Usabilla and push Usabilla Feedback to FullStory. This will help you and your team to quickly learn what happened in the session before the user gave Feedback or submitted a Campaign response. In turn, this will allow you to get more context when researching or analyzing the Feedback in Usabilla or when analyzing the user's behavior in FullStory.

Instructions

Take a look at the detailed instructions that Usabilla has provided.