Overview

GetFeedback is a voice of the customer tool that allows your customers to provide valuable feedback, no matter where your app is deployed. Feedback, good and bad, sometimes needs a little bit of context to understand the source of the user's joy (or pain). Stop wondering what your users experienced leading up to their conversations with you, and connect their feedback with their journey! With the FullStory integration, the URL for the current FullStory session is included in the GetFeedback feedback item as a custom variable. You can then use the URL to observe the entire interaction with your product.

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How it Works

Customer journey insights are finally becoming operational at scale. Combining data from FullStory and GetFeedback Digital helps CX professionals quantify and discover the reasons why customers are experiencing friction and dropping off along their journey with your brand. Through the GetFeedback Digital & FullStory integration, combine quantitative and qualitative data to attribute conversion & revenue to specific points of friction in the customer journey and prioritize which elements to enhance or eliminate. This integration offers two methods. One method includes sending GetFeedback Digital data to FullStory and the other method also includes sending the FullStory replay link to GetFeedback Digital, which allows you to view the recorded session. The integration is enabled by FullStory Support or your FullStory CSM.

Instructions

Take a look at the detailed instructions that Usabilla has provided.