OVERVIEW HOW IT WORKS

 

Overview

With Heap and FullStory, not only understand what your users are doing, but also unravel why they perform certain actions or flows. By combining best of breed product analytics with full digital experience insights, develop a complete, holistic picture of your users to uncover conversion trends, pain points, and bottlenecks within your websites and apps. Share insights across teams (product, ux, support etc.) and create seamless product experiences for all of your users.

 

 

 

How it Works

As you explore the customer journey in Heap, you may want to deep dive into a Fullstory session to understand a specific situation or user better. The integration code will fire an event every time a new page is loaded with a link to that specific point in the recording. Additionally, a user property will be attached that represents the user’s latest session in Fullstory. You can see this user property by hovering over the event on the Users view in Heap.

 

 

Instructions

Fullstory makes the current URL for a session available via the FS.getCurrentSessionURL() API. The following snippet can be used to make this information available in Heap.


window['_fs_ready'] = function() {
 heap.track('FullStory Session',{'Fullstory Session URL' : FS.getCurrentSessionURL(true)});
 heap.addUserProperties({'Latest FullStory Session': FS.getCurrentSessionURL()});
};

This code will fire an event every time a new page is loaded with a link to that specific point in the recording. Additionally, a user property will be attached that represents the user’s latest session in Fullstory. You can see this user property by hovering over the event on the Users page.


It is also visible within the user information tab on the left.


 

 

Built by: Heap

Setup: Manual 

Support: support@heap.io 

Version: 1.0 

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