Augment your customer feedback with real-time user behavior. UserVoice’s FullStory integration reveals what your customers were doing before, during, and after they left customer feedback.
Get the most out of FullStory + UserVoice
Get the full story behind every piece of feedback with UserVoice and FullStory
UserVoice’s FullStory integration reveals what your customers were doing before, during, and after they left customer feedback.
Unpack customer pain points
Visualize customer pain points that led to feedback by watching what they did just before and after leaving feedback. No more wondering what your users were experiencing when they left feedback! Our FullStory connector enables you to jump from a user’s idea in UserVoice to their most recent relevant FullStory session replay.
Add context to feedback by uncovering your users’ most common workflows
As your power users share feedback, get a glimpse into their day-to-day workflows to better understand how they use your software to do their jobs. When looking at a user in UserVoice, see a list of their FullStory sessions so you can better understand their job and how they use their software.
How it Works
Integrating UserVoice and FullStory will associate Fullstory session URLs to UserVoice ideas and comments.
- Jump from a user’s idea in UserVoice to their most recent, relevant FullStory session.
- Link users' comments in UserVoice to their most recent, relevant FullStory session.
- Quickly access a user’s most recent FullStory sessions from the user detail page in UserVoice.
Connecting UserVoice with Fullstory can be done in a matter of minutes and doesn’t require engineering resources.
Step 1: Create a FullStory API Key
In your FullStory settings, go to API Keys and create a new Key. Once created, copy the API Key.
Step 2: Enter your API Key in UserVoice
In UserVoice, go to Settings > Integrations > FullStory.
Click Configure > Enter your FullStory API Key > Click Save
Step 3: You’re all set!
You will now see FullStory session links in UserVoice for new ideas, comments, and on a user’s detail page.
Getting Started with UserVoice's FullStory Integration