Survicate is a powerful survey and NPS tool that empowers businesses to collect customer feedback effortlessly. With almost 20 native integrations, including FullStory, Intercom, HubSpot, and more, Survicate will fit into your current tech stack perfectly. You'll be able to act on customer insights, leverage feedback in follow-up marketing campaigns and drive business growth.
On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy!
Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.
Get the most out of FullStory + Survicate
Understand why people leave your website
Why do some people end up buying from us, but some other people leave the website frustrated?”
“Which issues should fix first so we can increase our revenue?”
Do you know this feeling when you look at conversion funnels and can’t quite figure out why some people drop or bounce? The integration between Survicate and FullStory lets you discover why you can’t move some website visitors down the funnel, and then remove those obstacles from the way!
Discover how happy and unhappy customers use your website
“How do CSAT or NPS scores correlate with conversion rates?”
“If a customer is happy, what are the steps they’ve taken in the customer journey?”
Another exciting feature of the Survicate & FullStory integration is being able to tell how customer feedback affects conversion rates. Is there any difference between how your happy customers use your website compared to those who are not so happy? If so, how can you make sure you can reproduce the path that leads to conversion and customer satisfaction, not frustration? You can answer these and more questions if you combine Survicate with FullStory.
Turning a bad customer experience into a good one
“What caused this customer’s bad experience?”
“How can I make sure it doesn’t happen again?
Every now and then, you’ll deal with a customer who’s had a bad experience, which is good — as it lets you improve your product or service. The sooner you fix the issue and reach out to the customer, the more likely they are to forget it. Any negative feedback captured with Survicate will also include a FullStory session recording URL. With Survicate & FullStory working together, you’ll be able to watch the relevant recording right away, resolve the customer’s challenge and do right by your detractors!
"Survicate's simple and powerful tools and the ability to deliver these surveys quickly to our users through native integrations gave us the ability to turn around professional qualitative and quantitative measurement through surveys that looked native to our stack. Engagement is 10x that of surveys delivered through other channels, and in a matter of hours we would gather thousands of responses to help our product and UX teams make critical decisions."
"Survicate is easy to use and response rates are higher than I expected. With Survicate, I can quickly collect feedback from customers and turn data into priceless knowledge for the company."
"It’s amazing how many customers are responding to our surveys. For every dollar we spend on a Survicate subscription, we generate about $25 in additional revenue"
"Survicate is very intuitive which is great as everyone in the company can use the tool. Survicate helps us complete the task of surveying customers in a smooth, seamless manner, without bothering them too much and interrupting their workflow."