Overview

 

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using the suite of experience management and innovation solutions offered by Medallia, customers can engage employees, reduce churn, turn detractors into promoters and buyers and create in-the-moment cross-sell and up-sell opportunities providing clear and potent returns on investment. www.medallia.com

 

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Medallia Digital

Medallia enables companies to create a personal dialogue between the voice of the customer and your brand on digital properties. Find the sweet spots when customers are most likely to give feedback. Medallia gives you the customer experience management tools to create beautifully branded and highly targeted dialogues, with more than 25 specific ways to engage during web, mobile web, or in-app interactions.

 

Location Based Operations

With Medallia you can empower every team to deliver excellent customer experiences in every location. Whether it’s a retail store, hotel, dealership, branch, or other service point each location is a meeting place for your brand, run by a local team. Medallia engages those teams with customized views of the customer experience so they can deliver excellence and learn from each customer interaction. Real-time information helps you monitor and manage customer feedback in order to ensure consistent, high performance in all your locations. Use our technology at any scale to connect hundreds, thousands, or hundreds of thousands of service employees to the customer experience they deliver. With Medallia, customer feedback for each location is routed instantaneously to the relevant team members so they can follow up with them personally. Using our mobile app, managers often reach out before the customer gets home, defusing problems before they risk going viral.

 

Contact Centers

With Medallia you can help your team help your customers. When customers need your help, they pay attention. With Medallia, you’ll empower your contact center teams to deliver memorable customer service experiences consistently, even in the most complex and rapidly changing environments. Identify obstacles and remove issues for your customers with Medallia. Pinpoint issues within the call center or upstream by analyzing survey comments, chat logs, and call transcripts with our text analytics engine. Then use A/B testing to confirm and validate improvements needed. This prevents issues from recurring and reduces the number of repeat calls. Use feedback from customers to enhance coaching. Managers and coaches can use this data to benchmark performance across teams and identify improvement opportunities. Integrations allow you to link customer feedback with associated call recordings for easy access.

 

 

 

 

 

Location:

575 Market Street Suite 1850
San Francisco, California
94105
United States

Category:
Customer Feedback Management