Salesforce Service Cloud and Salesforce Sales Cloud are built on the Salesforce Customer Success Platform, enabling you to automate service processes and streamline workflows. Installing the FullStory app from AppExchange will allow you to use the FullStory widget in Salesforce Sales Cloud and Salesforce Service Cloud. The integration is available for both Salesforce Classic and Salesforce Lightning, and can be used on any of the following pages: Contacts, Leads, or Cases.
3. Once the SF administrator has completed the installation steps to configure the proper profiles and security for your SF account, they can move on to the following steps to configure the FullStory integration.
Steps to configure the FullStory integration will vary, depending on whether you are using Salesforce Classic or Lightning Experience.
Salesforce Classic Setup
Salesforce Lightning Setup
Built by: FullStory
Setup: Turnkey
Support: support@fullstory.com
Version: 1.0
Contact
Please enter your contact information below. A representative from this company will be in touch with you shortly. An * indicates a question that requires an answer.