OVERVIEW HOW IT WORKS

 

Overview

With Drift and FullStory together, you’ll be able to see what your customers see and give them the help they need. And if you’re already a FullStory customer, you don’t even need to lift a finger — Drift will automatically detect FullStory on your site and FullStory session URLs will begin appearing inside of Drift. It’s pretty much like magic.

 

 

Get the most out of FullStory + Drift

 

How it Works

If you’re already a FullStory customer, you don’t need to lift a finger to connect the two apps — Drift will automatically detect FullStory on your site and FullStory session URLs will begin appearing inside of Drift. When Drift detects FullStory on your site, we'll add a "View in FullStory" menu item to your Inbox view in Drift to be able to view that visitor's session in FullsStory! When you click the 'View in FullStory' option, it will bring you to FullStory where you will have the ability to view the session replay, meaning you have the opportunity to see the exact path of your customer. Fast-forwarding through moments of inactivity, FullStory can show you where your customers clicked, what they looked at, and much more! Notes: This integration is included on Drift Pro plans and above.

 

 

Instructions

With Drift and FullStory together, you’ll be able to see what your customers see and jump into a conversation if they need help.

We'll cover: 

  • how to set up the integration 
  • what you'll see in Drift and in FullStory

If you’re already a FullStory customer, you don’t need to lift a finger to connect the two apps — Drift will automatically detect FullStory on your site and FullStory session URLs will begin appearing inside of Drift.

Here's how you find the FullStory URL in a conversation:


If you don't see the View in FullStory button or if you've integrated FullStory via Segment, you might need to add

window._fs_namespace = 'FS'

to your code (before the Segment code) or directly before the

drift.load

line in your installation script, to make sure that this functions!


What is Shown within FullStory

When you click the 'View in FullStory' option, it will bring you to FullStory where you will have the ability to view the session replay, meaning you have the opportunity to see the exact path of your customer. Fast-forwarding through moments of inactivity, FullStory can show you where your customers clicked, what they looked at, and much more!


 

 

Built by: Drift

Setup: Turnkey 

Support: support@drift.com 

Version: 1.0 

Contact